LaundryBid Privacy Policy

Last Updated: 25/06/2026

1. Introduction

LaundryBid Limited (“LaundryBid”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use the LaundryBid website, mobile applications and related services (collectively, the “Platform”).

LaundryBid operates an online marketplace connecting Customers with independent Laundry Providers. This Privacy Policy applies to all visitors, registered Members, Customers and Laundry Providers who access or use our Platform.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

LaundryBid Limited is the data controller responsible for the personal information collected through the Platform.

If you have any questions regarding this Privacy Policy or how we process your personal information, you may contact us using the details below.

LaundryBid Limited

Registered Office: [Insert Registered Office]

Email: sales@laundrybid.co.uk

Website: www.laundrybid.co.uk

If required under applicable law, LaundryBid will appoint a Data Protection Officer (“DPO”) or an appropriate privacy contact.

3. Information We Collect

We collect information directly from you, automatically through your use of the Platform, and from certain third parties where permitted by law.

3.1 Information You Provide

When you register or use LaundryBid, you may provide:

• Full name
• Email address
• Telephone number
• Home or business address
• Postcode
• Login credentials
• Profile photographs
• Business details (for Laundry Providers)
• Collection and delivery addresses
• Job descriptions
• Communications with other Members
• Customer reviews and ratings
• Customer support enquiries

You are responsible for ensuring that the information you provide is accurate and up to date.

3.2 Payment Information

LaundryBid does not normally store your full payment card details.

Payments are processed securely through authorised third-party payment providers, including Stripe or other payment processors.

We may receive limited payment information, including:

• Payment status
• Transaction ID
• Payment amount
• Payment date
• Last four digits of your payment card (where available)

3.3 Laundry Provider Information

If you register as a Laundry Provider, we may also collect:

• Business name
• Company registration details
• VAT number (where applicable)
• Insurance information
• Service areas
• Pricing information
• Qualifications or certifications
• Identity verification documents
• Bank account details for payouts

Some of this information may be shared with Customers where necessary to facilitate a Transaction.

3.4 Information Collected Automatically

When you use the Platform, we may automatically collect technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Date and time of access
• Referral URLs
• Session information
• Approximate location derived from your IP address
• Cookies and similar technologies

This information helps us improve the security, performance and functionality of the Platform.

3.5 Communications

We may retain copies of communications made through the Platform, including:

• Messages between Customers and Laundry Providers
• Customer support requests
• Emails sent to LaundryBid
• Feedback and reviews

These records help us investigate complaints, prevent fraud and improve our services.

3.6 Information from Third Parties

We may receive information from trusted third parties, including:

• Payment providers
• Identity verification providers
• Fraud prevention services
• Analytics providers
• Advertising partners
• Publicly available business registers

We will only process such information where permitted by applicable law.

4. How We Use Your Information

LaundryBid uses your personal information only where necessary to operate the Platform and provide our services.

We may use your personal information to:

• Create and manage your LaundryBid account.
• Enable Customers to post Jobs and receive quotations.
• Enable Laundry Providers to submit quotations and provide services.
• Process bookings, deposits, payments and refunds.
• Verify your identity where appropriate.
• Facilitate communication between Customers and Laundry Providers.
• Provide customer support and respond to enquiries.
• Investigate complaints, disputes and suspected fraud.
• Improve the functionality, security and performance of the Platform.
• Comply with legal and regulatory obligations.
• Send important service-related communications.
• Send marketing communications where you have consented or where otherwise permitted by applicable law.

We will only use your personal information for the purposes for which it was collected or for compatible purposes permitted by law.

5. Legal Basis for Processing

Where the UK General Data Protection Regulation (“UK GDPR”) applies, LaundryBid processes personal information on one or more of the following legal bases:

Performance of a Contract

We process your information where it is necessary to provide the LaundryBid Platform and related services, including:

• Creating your account.
• Managing bookings.
• Processing payments.
• Providing customer support.
• Facilitating Transactions between Members.

Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided such interests do not override your rights and freedoms.

These interests include:

• Operating and improving the Platform.
• Preventing fraud and abuse.
• Protecting Members.
• Monitoring service quality.
• Developing new features.
• Analysing Platform performance.
• Maintaining network and information security.

Legal Obligations

We may process personal information where necessary to comply with applicable laws, including obligations relating to:

• taxation;
• fraud prevention;
• anti-money laundering;
• law enforcement requests;
• court orders;
• regulatory investigations.

Consent

Where required by law, we will ask for your consent before:

• sending certain marketing communications;
• placing non-essential cookies on your device;
• processing certain categories of personal information.

You may withdraw your consent at any time, although this will not affect processing already carried out lawfully.

6. Sharing Your Information

LaundryBid only shares personal information where necessary to operate the Platform or where required by law.

We may share your information with:

Other Members

To enable Transactions, certain information may be shared between Customers and Laundry Providers, including:

• name;
• collection and delivery details;
• contact information;
• Job information;
• booking details.

Information shared is limited to what is reasonably necessary to complete the relevant Transaction.

Payment Providers

Payments are processed through authorised third-party payment providers such as Stripe.

These providers process payment information in accordance with their own privacy policies and security standards.

LaundryBid does not store your complete payment card details.

Service Providers

We may engage trusted third-party service providers to assist us with:

• website hosting;
• cloud storage;
• customer support;
• email delivery;
• analytics;
• fraud prevention;
• identity verification;
• IT support.

These providers are permitted to use your information only to provide services on our behalf.

Legal Authorities

We may disclose personal information where required to:

• comply with applicable law;
• respond to lawful requests from public authorities;
• enforce our Terms and Conditions;
• protect the rights, property or safety of LaundryBid, our Members or others;
• investigate suspected fraud or criminal activity.

Business Transfers

If LaundryBid is involved in a merger, acquisition, investment, restructuring or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

7. Cookies and Similar Technologies

LaundryBid uses cookies and similar technologies to improve your browsing experience, enhance the functionality of the Platform and better understand how our services are used.

Cookies are small text files placed on your device when you visit our Platform.

We may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Platform and cannot be disabled. They enable functions such as:

• User authentication;
• Account security;
• Session management;
• Fraud prevention;
• Website functionality.

Performance and Analytics Cookies

These cookies help us understand how visitors interact with the Platform by collecting anonymous statistical information.

We may use analytics providers such as Google Analytics to measure:

• Pages visited;
• Time spent on the Platform;
• Traffic sources;
• Device information;
• General usage patterns.

Functional Cookies

These cookies remember your preferences, including:

• Language settings;
• Login preferences;
• User interface settings.

Advertising Cookies

Where permitted by law, we and our advertising partners may use cookies to display advertisements that are more relevant to your interests and to measure the effectiveness of advertising campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

8. Marketing Communications

LaundryBid may send you communications relating to your account and the services you use.

These include:

• Booking confirmations;
• Payment notifications;
• Service updates;
• Security alerts;
• Changes to our Terms or Privacy Policy.

These communications are necessary for the operation of the Platform and cannot generally be opted out of while you maintain an active account.

Where permitted by law, LaundryBid may also send promotional emails regarding:

• New features;
• Special offers;
• Promotions;
• News and updates.

You may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link included in our emails; or
• Updating your communication preferences within your account.

Opting out of marketing communications will not affect essential service-related communications.

9. Data Retention

LaundryBid retains personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

Retention periods may vary depending on:

• The type of information;
• Legal requirements;
• Accounting obligations;
• Fraud prevention;
• Dispute resolution;
• Regulatory compliance.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

Certain information may be retained for longer where required by law or where necessary to establish, exercise or defend legal claims.

10. International Data Transfers

Your personal information is primarily processed within the United Kingdom.

However, some of our service providers may process personal information in countries outside the United Kingdom.

Where personal information is transferred internationally, LaundryBid will take appropriate steps to ensure that your information receives an adequate level of protection.

Such safeguards may include:

• UK International Data Transfer Agreements (IDTAs);
• UK Addendum to the EU Standard Contractual Clauses;
• Adequacy Regulations recognised by the UK Government; or
• Other lawful transfer mechanisms recognised under applicable data protection legislation.

We will only transfer personal information internationally where we are satisfied that appropriate safeguards are in place.

11. Your Rights

Subject to applicable data protection laws, you may have the following rights regarding your personal information:

Right of Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You may request that we correct any inaccurate or incomplete personal information.

Right to Erasure

You may request that we delete your personal information where:

• it is no longer necessary for the purposes for which it was collected;
• you withdraw your consent (where processing is based on consent);
• you successfully object to processing;
• the information has been processed unlawfully; or
• deletion is required by law.

This right is not absolute and may be subject to legal obligations requiring us to retain certain information.

Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain circumstances.

Right to Object

You have the right to object to processing based on our legitimate interests.

You also have the right to object at any time to the processing of your personal information for direct marketing purposes.

Right to Data Portability

Where processing is based on consent or a contract and carried out by automated means, you may request a copy of your personal information in a structured, commonly used and machine-readable format.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

To exercise any of your rights, please contact us using the details provided at the end of this Privacy Policy.

12. Keeping Your Information Secure

LaundryBid takes the security of personal information seriously and implements appropriate technical and organisational measures designed to protect it against:

• unauthorised access;
• accidental loss;
• misuse;
• disclosure;
• alteration; and
• destruction.

These measures may include:

• encrypted communications (SSL/TLS);
• secure hosting infrastructure;
• access controls;
• password protection;
• firewall protection;
• monitoring for suspicious activity; and
• regular security reviews.

Although we take reasonable steps to protect your information, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Members are responsible for maintaining the confidentiality of their account credentials and should notify LaundryBid immediately if they suspect any unauthorised access to their account.

13. Children’s Privacy

The LaundryBid Platform is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that personal information relating to a child has been collected without appropriate legal authority, we will take reasonable steps to delete that information as soon as practicable.

14. Changes to this Privacy Policy

LaundryBid may update this Privacy Policy from time to time to reflect:

• changes in our services;
• changes in technology;
• legal or regulatory developments; or
• improvements to our privacy practices.

The latest version will always be published on the Platform with the updated “Last Updated” date.

Where required by law, we will notify Members of material changes by email, through the Platform or by other appropriate means.

Your continued use of the Platform after any changes take effect constitutes your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how LaundryBid processes your personal information, please contact us.

LaundryBid Limited

Registered Office: [Insert Registered Office Address]

Email: sales@laundrybid.co.uk

Website: www.laundrybid.co.uk

If you contact us regarding your personal information, we may request additional information to verify your identity before responding.

16. Complaints

If you believe that LaundryBid has not handled your personal information in accordance with applicable data protection laws, we encourage you to contact us first so that we have the opportunity to resolve your concerns.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/

Telephone: 0303 123 1113

Address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

United Kingdom

Lodging a complaint with the ICO does not affect any other legal rights or remedies that may be available to you under applicable law.