Help
Terms & Policies
Account
- Can businesses use LaundryBid?
- Can I reopen a suspended account?
- How do I update my account information?
- Can I have more than one account?
- How do I close my account?
- Can I change my email address?
- Can I change my password?
- How do I report inappropriate behaviour?
- Can LaundryBid remove my review?
- How do I report suspicious activity?
- Why was my account suspended?
Payments
- Do Laundry Providers pay to submit Quotes?
- Is posting a Job free?
- How do I pay for my booking?
- When will my payment be taken?
- Does LaundryBid hold my money?
- Is my payment secure?
- Why has my payment failed?
- Can I update my payment details?
- Can I receive an invoice?
- Is VAT included?
- Can I dispute a payment?
- Why was I charged a Platform Fee?
- Can Platform Fees change?
- What payment methods are accepted?
Bookings
- What is a Selected Provider?
- What is an Accepted Quote?
- What is a Quote?
- Can I request same-day laundry?
- What happens if the Laundry Provider is late?
- Can a Laundry Provider change the price after I accept?
- What if I need to change the collection address?
- Can I request special washing instructions?
- What if my clothes have stains?
- Can I send designer or luxury clothing?
- What items cannot be submitted for laundry?
- What if I accidentally accepted the wrong quote?
Laundry Providers
- Are Laundry Providers vetted?
- How do Laundry Providers submit Quotes?
- Can a Laundry Provider update a Quote?
- Can multiple Laundry Providers submit Quotes for the same Job?
- How do Laundry Providers set their prices?
- Can LaundryBid recommend a Laundry Provider?
- Can Laundry Providers refuse a Job?
- Are Laundry Providers insured?
- Does LaundryBid verify Laundry Providers?
- Can a Laundry Provider cancel a Job?
Customers
- Do I have to accept the lowest Quote?
- How many Quotes can I receive?
- How do I post a Job?
- What happens when I accept a Quote?
- Can I choose which Laundry Provider to use?
- Can I edit my Job after it has been posted?
- What if no Laundry Provider submits a quote?
- Can I post more than one Job?
- Can I contact a Laundry Provider before accepting a quote?
- Can businesses use LaundryBid?
- Can I request regular laundry collections?
