Bookings
What is a Selected Provider?
Last Updated: 7 July 2026A Selected Provider is the Laundry Provider whose Quote has been accepted by the Client. The Selected Provider is responsible for delivering the agreed services in accordance with the accepted Quote.
What is an Accepted Quote?
Last Updated: 7 July 2026An Accepted Quote is a Quote that has been selected and accepted by the Client. Once a Quote has been accepted, the Client and Laundry Provider may proceed with the Transaction.
What is a Quote?
Last Updated: 7 July 2026A Quote is an offer submitted by a Laundry Provider in response to a Job. A Quote may include pricing, turnaround times, collection arrangements, service details and additional information. Clients may review and compare multiple Quotes before making a decision.
Can I request same-day laundry?
Last Updated: 25 June 2026Yes. Some Laundry Providers offer same-day or express services. Availability depends on your location, the Provider’s operating hours and their current capacity.
What happens if the Laundry Provider is late?
Last Updated: 25 June 2026You should contact the Laundry Provider directly to discuss the delay. If the issue cannot be resolved, you may contact LaundryBid Support for assistance, although LaundryBid cannot guarantee the performance of independent Laundry Providers.
Can a Laundry Provider change the price after I accept?
Last Updated: 25 June 2026Generally, no. However, if the information provided in the Job listing was inaccurate or additional services are requested after acceptance, both parties may agree to a revised price before the work begins.
What if I need to change the collection address?
Last Updated: 25 June 2026Contact the Laundry Provider as soon as possible. Changes may affect collection times, delivery schedules or pricing and are subject to the Provider’s agreement.
Can I request special washing instructions?
Last Updated: 25 June 2026Yes. Customers should clearly state any special care instructions when posting a Job, including: Hand washingLow temperature washingAir dryingDelicate fabricsIroning requirementsFolding preferences Providing complete information helps Laundry Providers deliver the expected service.
What if my clothes have stains?
Last Updated: 25 June 2026Customers should describe significant stains when posting a Job. Providing accurate information allows Laundry Providers to assess the work required and provide a more accurate quotation. Please note that stain removal cannot always be guaranteed.
Can I send designer or luxury clothing?
Last Updated: 25 June 2026Yes. Before accepting a quotation, Customers should ensure that the Laundry Provider has experience handling designer, luxury or delicate garments. You may also wish to discuss cleaning methods and insurance arrangements directly with the Provider.
What items cannot be submitted for laundry?
Last Updated: 25 June 2026LaundryBid does not permit Jobs involving items that are: Illegal;Hazardous;Dangerous;Heavily contaminated;Infested with pests;Biohazardous; orOtherwise unsuitable for standard commercial laundry services. Customers should disclose any contamination or special handling requirements before booking.
What if I accidentally accepted the wrong quote?
Last Updated: 25 June 2026If you accepted a quotation by mistake, contact the Laundry Provider immediately. If the Job cannot proceed, you may submit a cancellation request in accordance with the LaundryBid Cancellation Policy.
