Payments
Do Laundry Providers pay to submit Quotes?
Last Updated: 7 July 2026Submitting Quotes may be free or subject to Platform fees depending on the pricing structure in effect at the time. Any applicable fees will be clearly displayed on the Platform.
Is posting a Job free?
Last Updated: 7 July 2026Yes. Creating an account and posting a Job are free unless otherwise stated on the Platform. LaundryBid may charge fees or commissions in connection with completed Transactions. Any applicable fees will be displayed on the Site.
How do I pay for my booking?
Last Updated: 25 June 2026Payments are made securely through the LaundryBid Platform using the payment methods available at checkout. Where applicable, a deposit or Platform Fee may be collected when you accept a quotation.
When will my payment be taken?
Last Updated: 25 June 2026If a deposit is required, payment will normally be taken when you accept a quotation. Any remaining balance should be paid in accordance with the agreement between you and your chosen Laundry Provider.
Does LaundryBid hold my money?
Last Updated: 25 June 2026LaundryBid may temporarily hold deposits or Platform Fees where necessary to process bookings, payment verification, refunds or fraud prevention checks.
Is my payment secure?
Last Updated: 25 June 2026Yes. LaundryBid uses secure payment providers to process online payments. Your full payment card details are not stored by LaundryBid.
Why has my payment failed?
Last Updated: 25 June 2026Payments may fail for several reasons, including: Insufficient fundsExpired payment cardIncorrect payment detailsBank security checksTechnical issues with the payment provider Please check your payment details or try an alternative payment method.
Can I update my payment details?
Last Updated: 25 June 2026Yes. Where supported, you can update your saved payment methods through your LaundryBid account settings.
Can I receive an invoice?
Last Updated: 25 June 2026Yes. Laundry Providers are responsible for issuing invoices where required by law. Platform Fee receipts may also be available within your LaundryBid account.
Is VAT included?
Last Updated: 25 June 2026If a Laundry Provider is VAT registered, any applicable VAT should normally be included in the quotation unless otherwise stated.
Can I dispute a payment?
Last Updated: 25 June 2026Yes. If you believe a payment has been processed incorrectly, please contact LaundryBid Support as soon as possible. We will review the payment and assist where appropriate.
Why was I charged a Platform Fee?
Last Updated: 25 June 2026LaundryBid charges Platform Fees to support the operation of the marketplace. Any applicable Fees are displayed before you confirm your booking.
Can Platform Fees change?
Last Updated: 25 June 2026Yes. LaundryBid may change Platform Fees from time to time. Any changes will be published on the Platform before they take effect.
What payment methods are accepted?
Last Updated: 25 June 2026Available payment methods may vary depending on your location. Accepted methods will be displayed during checkout.
